Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, in line with Egyptian consumer protection regulations.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@thesaltbottega.com.

If your return request is accepted, we’ll provide you with the return instructions and the return address.

Please note: items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at hello@thesaltbottega.com.

 

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and arrange a replacement or refund.

 

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (e.g. food, flowers, or plants)
• Custom products (e.g. special orders or personalized items)
• Personal care items (e.g. beauty or hygiene products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

 

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.

 

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved.

• If approved, your refund will be processed to your original payment method (e.g. credit card, bank transfer, wallet) within 7–10 business days.
• Please note it may take some time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@thesaltbottega.com.